Comments on: 30 Tips to Manage Employees Online

By: jr_johnson (JenniferJohnson)

jr_johnson (JenniferJohnson) — Mon, 02 Mar 2009 15:22:47 +0000

Twitter Comment

Are you trying to manage employees online, this article may help [link to post]

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By: jpdaly (John Daly)

jpdaly (John Daly) — Mon, 23 Feb 2009 21:56:00 +0000

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Reading: "30 Tips to Manage Employees Online — AriWriter" ( [link to post] )

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By: Social Media Policies and Procedures: Examples and Guidelines — Daniel Hoang Daniel Hoang

Sun, 22 Feb 2009 06:28:52 +0000

[...] 30 Tips to Manage Employees Online – Ari includes a fairly exhaustive list of online guidelines. [...]

By: steveellwood.com

steveellwood.com — Thu, 09 Oct 2008 16:00:00 +0000

I quite like the IBM Social Computing Guidelines - generated by the bloggers themselves, I gather.

By: Ari Herzog

Ari Herzog — Sat, 13 Sep 2008 23:17:00 +0000

@Social Media Squad: I agree in principle, though like you say, it depends on the employee.

It also depends on the organization; should only the communications director liaise with the press, for instance? Or, if I'm working for XYZ Company and a press reporter tweets a message to me, do I have the authority to respond? This is why some set of rules should be hammered out in advance, no?

@Robin: You are welcome for the link. I think it's important not just for anyone to "relate" to bloggers, but for bloggers to relate to each other, especially with hundreds of thousands new blogs starting up every day. Blogiquette, if you will.

By: Robin

Robin — Fri, 12 Sep 2008 17:58:00 +0000

Thanks for the link, Ari. I’d also like to start a conversation about how to “relate” to bloggers…

By: Social Media Squad

Social Media Squad — Wed, 10 Sep 2008 19:32:00 +0000

Nice list of guidelines. However, I would disagree with #30 about avoiding people that are talking negatively about the brand.

We feel that is one of the best uses of employees being online. As long as the employees are respectful and professional about it of course. It’s a great way to interact with a disgruntled customer on a 1 to 1 level. The customer is usually happy to get the attention and if handled correctly you can change them from being unhappy to being happy. This also shows to other customers that you care about them on an individual level and are willing to work out issues.