Are You Walking & Talking in Social Media?

by Ari Herzog on February 14, 2009 · 10 comments

Walking and talkingIn recent months, I’ve held many conversations with colleagues and friends about marketing, advertising, public relations, and web design firms who are reinventing themselves under the monikers of new media or new marketing.

I ought to congratulate the firms for their branding efforts, but I am stopped. Unfortunately, I’m finding an increasing frequency of firms who are not sufficiently walking the walk and talking the talk.

If you identify yourself in any of these interactive verticals, you can’t do one or the other; you must do both. Having a Facebook group but not a Twitter profile, or having your principals listed on the corporate website but not LinkedIn is wrong; if for no other reason, than your prevention of me and every other prospective customer or partner to be able to find you and interact with you.

Since I opted to stop blogging about Twitter this month, I figured I’d turn to the best and brightest to help me write this post…

Am I alone to think an interactive web/marketing agency is ludicrous not to use twitter? I probed the twitter cloud yesterday afternoon.

sethsimonds: yes, very much alone.

about a day ago

SueMarks: No you are not alone!

about a day ago

jordansalvit: no you aren’t alone. How can you be an Interactive agency without adopting one of the most interactive tools?

about a day ago

CortneySellers: No – kind of like a shoe salesman who won’t wear shoes.

about a day ago

andreipetrik: Depends on what they’re trying to accomplish with the resources they have and strategy in place.

about a day ago

pgiblett: No I think they should be using Twitter as a key channel

about a day ago

Aquentminister: – “we live as we dream, alone” – Heraclitus (all philosophy aside, those people are fools)

about a day ago

mjkeliher: Depends. Are you saying they should have an @AgencyName account? Are some of the people within the agency using Twitter?

about a day ago

criticalmass: It certainly does make a lot of sense to use this platform.

about a day ago

mhames: @ariherzog: it’s more ludicrous to use Twitter without a plan. It’s not free. A time investment is critical.

about a day ago

RobertDeBord: Definitely not alone on that one.

about a day ago

CraigKessler: No, if they aren’t on Twitter, you may want to look for a diff agency.

about a day ago

judyrey: Definitely not alone. I’m by your side on that one. Web/marketing co’s need to include SM to be relevant

about a day ago

mizmaggieb: I think it depends on the audience they’re trying to reach. If aiming for seniors, may not be first choice medium.

about a day ago

jerols: your not alone, my friend.

about a day ago

nickcharney: well to that I would say that they aren’t an interactive web/marketing agency. If they were, they’d be on twitter.

about a day ago

ScottHepburn: They don’t use it themselves, or they don’t advise clients on how to use it?

about a day ago

ljjones: Same goes for PR agencies.

about a day ago

dbevarly: To use Twtr 2 connect w/ prospects, existing custs & media, or 2 engage in a comuty where they interact? Then you r not alone.

about a day ago

NealWiser: If an agency isn’t using Twitter or at least learning to; time to find a new agency.

about a day ago

nhwebdesign: no your not alone. I completely agree with you. It has taken me almost a year to convince the powers that be here to get into it

about a day ago

Twitter is but one social networking site. When you consider that a Google search of me results in assorted content of my blog, my social networking profiles, and various stories I’ve written or been profiled in, I ask why I can’t find the same about you.

The recipient of multiple email lists distributed by regional entities, I am routinely disappointed when I stumble across the name of so-and-so leading a workshop on social media. Why can’t I find you when I google you?

If you’re not walking and talking, let me help. Look at my VisualCV (another place you could be, supposing you’re not satisfied with LinkedIn) and contact me today!

Photo credit: clover_1

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Comments:

{ 10 comments }

1 Warren February 14, 2009 at 9:55 PM Twitter: @warrenss

Having spent some time in the interactive agency world, I definitely agree with your POV. However, clients must be more demanding of their agencies and do a better job of checking credentials and expertise. If the agency doesn’t have the social media platform or Twitter experience, then the client should not choose them for those types of projects. Continuing to work with agencies that fake the experience just propagates the myth.

Warren´s last blog post..Twestival inspires Twitter for a good cause

2 Andrea Hill February 14, 2009 at 10:18 PM Twitter: @afhill

I see social media and interactive as different. Interactive is about people engaging with a system; social media is about people using technology to communicate. While I’d hope an interactive agency understood social media, I don’t think not using sm means they’re not a good interactive partner.
The other thing I wasn’t sure you were asking -do you think agencies should have presences on social media outlets, or they should recommend such as strategy?

Andrea Hill´s last blog post..Want effective online marketing? DON’T build a website.

3 Josh Fialkoff February 14, 2009 at 11:29 PM Twitter: @JoshFialkoff

Ari,
Your point is well taken… but taking a snapshot in time doesn’t tell the whole story.

Many interactive/marketing firms are trying to figure out social media, so they may not be there yet. But, that doesn’t mean they don’t see value in Twitter or other communities.

There’s a lot of paralysis right now, due to the economy and the fluid nature of the space. It’s a tremendous opportunity for agencies (like the one I work for) who are using social networking.

But using social networking is also not necessarily synonymous with tweeting as an organization. For instance, my firm runs social networking initiatives for clients even though we don’t tweet as a company (yet).

That said, your point is well taken and we should be more active as agencies on social networks.

-Josh

Josh Fialkoff´s last blog post..Advice for an Executive Diving in to Social Media

4 JoshFialkoff (Josh Fialkoff) February 14, 2009 at 11:39 PM

Twitter Comment


Commenting on @ariherzog’s post about social media and marketing agencies [link to post] What do you think?

– Posted using Chat Catcher

5 socialhelp (socialhelp) February 15, 2009 at 6:52 AM

Twitter Comment


Social Media News: Are You Walking & Talking in Social Media? — AriWriter [link to post]

– Posted using Chat Catcher

6 belindaang (Belinda Ang) February 15, 2009 at 6:58 AM

Twitter Comment


RT @socialhelp: Social Media News: Are You Walking & Talking in Social Media? — AriWriter [link to post]

– Posted using Chat Catcher

7 Adriel Hampton February 15, 2009 at 11:46 AM Twitter: @adrielhampton

I’m just impressed by how many responses you got to your question on Twitter! This is a great example of when numbers (of followers) DO matter.

Adriel Hampton´s last blog post..A Simple Guide to Twenglish (Twittish, Twitterese?)

8 Stacy Lukas February 15, 2009 at 1:00 PM Twitter: @damnredhead

No, you’re not wrong at all. What’s appalling is firms like my former employer, who has the word “interactive” in their name, yet are very anti-social media. If all of a sudden I see they’re trying to lead a SM workshop, you can bet I’ll be calling shenanigans as loudly as I can on that one.

Stacy Lukas´s last blog post..Someone in South Africa’s doin’ social media right!!

9 Eric_B_Meyer (Eric B. Meyer) February 15, 2009 at 3:23 PM

Twitter Comment


Are You Walking & Talking in Social Media? [link to post]

– Posted using Chat Catcher

10 JDeragon (JDeragon) February 16, 2009 at 8:39 AM

Twitter Comment


Are You Walking & Talking in Social Media? [link to post]

– Posted using Chat Catcher

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