{ 10 comments… read them below or add one }

1 paul canning June 12, 2009 at 10:51 AM Twitter: @pauloCanning

It does help to occasionally RT and also to not completely ignore @ responses IMO. Helps the ’social’ aspect of socmed!
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2 Ari Herzog June 14, 2009 at 2:06 PM Twitter: @ariherzog

Precisely what I’ve been saying about Barack Obama during the campaign…

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3 Michael E. Rubin, Empower MediaMarketing July 23, 2009 at 3:01 PM Twitter: @merubin

I completely agree with Paul. The point of differentiation for Twitter is neither “because it’s what the cool kids are doing” nor “it’s the quick and easy way for me to send messages out.” Twitter’s strength is the ability it provides for its users to create direct, two-way, interactive communications.

Out of the examples you’ve given here, only Mayor Rybak and Mayor Burton bother @replying to tweets. That’s too bad and clearly a missed opportunity. The others are all neglecting a chance to connect directly with their constituents without the filter of the media (something Mayor Daley rails against CONSTANTLY at his press conferences, by the way). I am not advocating that they become full-time 24-hour Twitter’ers. But it wouldn’t hurt to at least choose 1-2 tweets to @reply to at least give the impression you’re listening. Even President Obama reads 10 pieces of mail sent to the White House by citizens selected by his staff every day.

Bottom line, social media is about getting social. That means dialogue, not monologue. Frankly, if all you really want is one-to-many broadcast capability, there are services far more efficient than Twitter.

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4 Diabetis June 12, 2009 at 1:42 PM Twitter: @PinoyAzrael

Twitter is not that well known in my country yet so I don’t think that Mayors from the Philippines would ever used it.

Friendster is the big thing on my country.
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5 Guy Tessler June 13, 2009 at 8:22 AM Twitter: @guytessler

Check out Atlanta city council member @kwanzahall

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6 Fred H Schlegel June 13, 2009 at 9:05 AM Twitter: @fschlegel

Some of the above mayors looked interesting some not. I think the biggest danger is to allow the tweets to become just another media fire hose. I’m not sure how useful it would be as a two way communication tool however, a bit kludgy and quickly back to needing help reading all the messages. I liked the flow when it felt like the mayor was providing a bit of direction and focus relevant to the city – ‘join me here’ type stuff.
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7 Ari Herzog June 14, 2009 at 2:07 PM Twitter: @ariherzog

You say two-way communication; I say constituent services. Perhaps not the mayor, but his staff?

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8 Mayor Sam Adams June 13, 2009 at 3:40 PM

Actually I do tweet myself. A few tweets are added by staff but 90 percent are from me. :) Sam

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9 Walter Neary June 17, 2009 at 10:16 AM Twitter: @wtneary

I’m giving a presentation next week at the Assn. of Washington Cities meeting to other local elected officials, Ari, and by coincidence I was going to look for ‘best practices’ today. So these examples are going to come in real handy. Thank you!
As a followup, is anyone seeing a two-way exchange going on via Twitter or FB pages? Has anyone seen cities where their local elected officials and citizens are going back in forth in a way that should be held out as a model? I Tweet as a councilman and there’s very little voter feedback, but that could just be where I am.
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10 Darvin from Ionic Air Purifiers November 9, 2009 at 1:32 PM

I never realized that some many politicians do this. I had never heard of it until I heard President Obama was doing it!? I wonder if these other politicians started doing it a s a result of Obama’s use of it?

As was stated above, I can see how it might be well used for two-way communication, but I can also see how it might be used just as a “propaganda machine”!
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