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When Record-Keeping Fails

Dec. 11, 2008

I’ve been on the web for so many years and have profiles on so many sites, that I occasionally check my age to determine how long ago I joined one.

The Internet Movie Database is one of the oldest, creating a profile in the mid-1990s on a different server of theirs, which is long gone and [...]

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Listen to Your Customers – Online!

Sep. 19, 2008

Like other corporate executives, Michael Dell wants to know what his customers think about Dell computer products, customer service, and other areas.
But rather than wait for customer complaints or praises to affect other people through blogs, discussion boards, or the media, he has a staff of 42 employees who monitor the social web and follow-up [...]

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