Posts tagged as:

customerservice

Satisfy Idiotic Customers or Protect Your Rep?

Aug. 12, 2009

Alex Kjerulf provides five reasons why the 1909 saying, “The customer is always right” is wrong.
He cites Danish IT firm ServiceGruppen as evidence of his third reason that some customers are bad for business:
One of our service technicians arrived at a customer’s site for a maintenance task, and to his great shock was treated very [...]

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Listen to Your Customers – Online!

Sep. 19, 2008

Like other corporate executives, Michael Dell wants to know what his customers think about Dell computer products, customer service, and other areas.
But rather than wait for customer complaints or praises to affect other people through blogs, discussion boards, or the media, he has a staff of 42 employees who monitor the social web and follow-up [...]

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