Not sure why you don’t recall our message on Twitter. In particular this is odd because you responded to our message on Twitter. You commented, we responded and then you responded to us.

In this case we did not mash anything up. You sent us a message through two mediums and we responded through one of them. We did not feel it was necessary to respond through both mediums…we certainly did not feel it was necessary to add an email response and raise the tally to three responses.

Best regards and enjoy the rest of the weekend.

And I agree with you 100% that social media is about connecting with people. Which begs the question why you are writing as “Agency3″ and not as, say, John Smith?

We did respond to you. We said “Thanks for the feedback”.

In general, we can’t specifically disagree with anything you said. As we continue to re-design and tweak our own site we may incorporate some of your feedback. We do appreciate constructive criticism. Your comments were constructive, but we found the tone to be a bit snarky. In addition, your tone in direct messages to us on Twitter were a bit abrupt. We understand that it is the nature of twitter to be brief, but it can still be a friendly medium.

As for your blog post…

You specifically mention that we did not respond to your comment via email “despite requiring the input of my email address”. We can’t remember seeing a comment form that did not require an email address. However, the implication is that we did something out of the ordinary by asking for your email address.

In your comment on our blog you said, “Considering I was not at this meeting (nor am a CPA), I wonder why you suggest every firm should have a blog. I say it depends on the firm and their customer demographic.” This comment was in response to a post we made about a presentation we gave to the Massachusetts Society of CPA’s. In the post, we mentioned that we talked about why CPA’s should be blogging. It was probably poor wording since we actually talked about what the benefits of blogging might be for the firm. We did not suggest every CPA firm start blogging.

In the post above you pointed out that we did not respond to this comment, but we actually did. You asked us the same question in your initial direct message to us on Twitter. On Twitter you said, “why tell every CPA to blog?“. We responded to this tweet by saying, “we did not tell every CPA to blog, but we did explain what the benefits might be.” Therefore, we did respond to your question. However, your blog post implies that we ignored the comment entirely. We did not reply to it on our blog because we did respond to it via twitter. You blog post omits this fact.

So far Ari, you have questioned our judgement on Twitter, posted a argumentative comment on our blog and inaccurately portrayed us in a blog post on your blog. It begs to question, why not just pick up the phone and have a conversation with us instead of the prodding from a distance. You can reach us anytime at 866-932-2923.

Social media is not just about using new communication tools. It is about connecting with people. It helps if you take a moment to understand who they are and where they are coming from. Behind the website, we are a company of real people working hard for our real clients who are enthusiastic about working with us and happy with the work we produce for them. That is what we are all about.

Deanna: I agree websites can be useful but surely you’d agree when a company views its website as a “web site” aka an online version of a trifold brochure, there is little use.

I’m in the travel business, and whenever our company is mentioned in a newspaper or magazine, the first thing interested people do is go to the company website. They want to see something that gives them confidence that Adventurous Wench is a reliable company, before they even think about spending vacation $$ here.

Deanna Keahey´s last blog post..Reflect upon your present blessings

First, A belated Happy Thanksgiving to everyone who commented here. We would have commented yesterday when the item was posted, but we took the day off to spend with friends and family.

We wanted to stop by and say thanks for the feedback and follow up on some of the comments.

Susan – We suggest all of our clients hire a professional copywriter and we refer this work out a lot. Drop us a line if you are looking for some freelance work.

Rachel – We are currently looking for great marketing people to help our clients on/off line. Drop us a line.

Dave – The shoemakers children never have new shoes

Michael – We agree that we need to add more work to our website and bring more of it to the homepage. However, all of our testimonials are 100% real and we know our clients have commented positively on them.

Kim – We managed to find it.

Thanks again and have a great weekend.